Service Advisor - Fiat Chrysler Automobiles

Location: Lipscomb Maidstone

Salary: £22,000 - £27,000 OTE per annum + benefits

Contract: Permanent

Hours: Full Time 8.00am – 6.00pm Mon – Friday (Saturday morning rota 8.30am -1.00pm)

Contact: Email to mark.stevens@lipscomb.co.uk

Date Posted: Monday 9th October 2017 Closing Date: Pending

Lipscomb Cars Maidstone is conveniently located just 2 minutes from J6 of the M20 at Aylesford in prestigious facilities serving Volvo, and Fiat Chrysler Automobiles that include, Fiat, Abarth, Alfa Romeo and Jeep. Following a recent £1.5 million development we have split our showroom facility and service reception areas and are now embarking on strengthening our service teams planning for future growth.

The successful applicant will be a confident relationship builder, able to influence and advise customers on minor technical and motor related issues whilst delivering a first class service. You will be greeting customers in to the service department, extensive liaison with the Service Team Leaders and support technicians in the workshop to chase work in progress whilst keeping customers informed and gaining authorisation for any additional work. You will be responsible for producing final invoice for presentation and payment together with prospect and follow up activity based in the showroom area.

You will take ownership of customer queries and resolve all issues through to your customer's satisfaction, following the protocols set to achieve daily target objectives and the highest levels of customer satisfaction.

Duties will include:

  • Receive incoming booking calls for service and repair and handle customer queries
  • Input of customer requirements to the computer booking system (Pinewood Pinnacle DMS)
  • Daily prospecting and telesales calls to customer database (CRM – Customer Relationship Management)
  • Calculate accurate charges for service, labour, parts estimates in line with company policy
  • Daily control and allocation of loan cars to customers including insurance and driving license verification
  • Promptly prepare and present invoices following completion of work and present to customer for payment
  • Obtaining authorisation from leasing companies/manufacturer/insurers utilising set processes
Skills and experience required:


Essential

  • Excellent telephone manner and all round internal and external communication skills
  • Confident when dealing with customers with excellent qualification skills
  • Must be proficient at using Microsoft packages including Outlook with keyboard skills
  • Commitment to providing the highest levels of customer care in dealership and at all touch points
  • Must be a team player, ability to handle pressure and work to set guidelines
Desirable:


  • Vehicle or Technical knowledge would be a strong advantage in the successful applicant.

In return we offer excellent career opportunities, manufacturer and in-house training, 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.

Ref: Service Advisor - Fiat Chrysler Automobiles

Closing date 31/12/2017
Location Aylesford, Maidstone
Benefits In return we offer excellent career opportunities, manufacturer and in-house training, 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes
Working hours Full Time 8am - 6pm Mon -Friday (Saturday morning rota 8.30am - 1pm)
Salary £22,000-£27,000 OTE per annum + benefits
About You * Required Information
Your CV

Max file size 10MB

Additional Information
Cancel
Unsaved Shortlist
Sorted by Price: Lowest to Highest
Cancel Retrieve Your Shortlist Access your shortlist that was saved earlier.
Load and Continue
Recently added vehicles are added to saved vehicles. You will keep all your recently added vehicles.
Cancel Save Your Shortlist Save and access your list later.
Save and Continue
Compare Vehicles
+ Add Vehicle from your shortlist
Year
Mileage
Transmission
Fuel Type
MPG (Combined)
Vehicle Tax