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Who we are
We are Lipscomb Cars Ltd. Our registered office is at: 2nd Floor Medway Bridge House, 1-8 Fairmeadow, Maidstone, Kent, United Kingdom, ME14 1JP.
Processing your personal data is crucial for us to be able to provide you with our products and services. This privacy policy sets out the basis on which we process any personal data we collect from you, or that you or other third parties provide to us.
We are registered with the Information Commissioner’s Office (“ICO”) as a data controller under number Z5137176.
If you have any queries about how we use your personal data please contact our Data Protection Officer by email: enquiries@lipscomb.co.uk or by post at:Data Protection Officer, Lipscomb Cars Ltd, Performance House, Forstal Road, Aylesford, Maidstone, Kent, ME20 7XA
Information we may collect about you
When you interact with us, we will process personal information about you. The nature of the personal data we process depends on the nature of our relationship with you, for example if you are a customer, a supplier or are simply visiting our website or submitting an enquiry to us. Personal data we process may include: -
How we use your personal information
We use information held about you in the following ways:
When you visit our website
Our website provider Automotive Transformation Group (“ATG”), use Amazon Web Services, Inc. as its cloud platform provider. All data processed by ATG is stored on Amazon’s web servers in the EEA. Please see ATG’s privacy policy: www.atg.auto/site/privacy-policy/ for more information.
If you use our enquiry forms
When you submit information using an online form, we collect the following information: name, email address, telephone number, and vehicle details and will use the data you supply to answer an enquiry or to administer our ongoing commercial relationship.
If you use our LiveChat service
Gubagoo Inc. supply our LiveChat service. If you use the LiveChat service we will collect your name and email address and any other personal information that you provide to us to enable us to deal with your enquiry. Gubagoo stores the information in the US under the EU-US Data Privacy Framework. Please see Gubagoo’s privacy policy: Privacy Policy | Gubagoo for more information.
If you conduct a vehicle search on our website
If you conduct a vehicle search on our website, a record of the search is deposited on your device. If you visit our website again, you have the option to replicate your previous search. We also use a record of your search to present recommended alternatives to the vehicles you previously viewed. To do this, details of your previously viewed vehicles (without any personal information) are sent to Amazon Web Services, which produce the recommendations using machine learning. If you don’t want search records to remain on your device, you can clear local storage in your browser. To find out how to manage website data (Local Storage) on popular browsers, see the links below. For information relating to other browsers, visit the browser developer's website.
If you contact us via social media
If you send us a private or direct message via social media the message will be stored for 12mths. It will not be shared with any other organisations. We operate and manage our own social media accounts and no third parties are involved. Please see below a list of our current social media providers and their privacy policies:
Disclosure of your information
To manage our business effectively, and to provide the services we offer to you, we may need to share your personal information with third parties. We will always limit the personal information we share with third parties to that which is necessary to enable them to perform their services or function. We will never sell your personal data.
We will ensure that before we share your personal information with a service provider, we have entered into a contract with the service provider which requires them to keep your information secure and only use it for the purposes we permit them to.
The types of third parties that we may share your personal information with include:
We will not disclose your personal information to third parties to enable them to contact you for marketing purposes unless we have your consent to do so.
We also share your personal data with our manufacturer partners whose privacy policies can be found below:
Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your Consent
You have a choice about how you receive our marketing information. We will not use your personal information for marketing purposes, if you have indicated that you do not wish to be contacted. You can remove or change your contact preferences at any time by contacting our Data Protection Officer.
We have a contractual obligation
Where you transact with us to buy a vehicle or parts/accessories or to book a service or MOT, we will use your personal information so that we can fulfil our part of the contract e.g. to deliver the product to you, to take payment and to manage your order. Where we need personal data to perform our contract, we will not be able to provide these services to you, if you do not provide us with this information.
We have a legal obligation
We will, if required by law, disclose your personal information for example in response to a Court Order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving threats to physical safety of any person, non-compliance with our Terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
We have a legitimate interest
The law permits us to handle your personal data where necessary in our legitimate interests provided that this isn’t outweighed by your own interests. Many of the purposes we handle your personal information, described above, fall into this category as they are essential activities which enable us to run our business efficiently and effectively for example, enabling us to use third party service providers and to monitor, review and improve the services we provide to you and your experience when you visit our website
We also rely on legitimate interests basis for processing, ie to contact you to remind you about important safety and quality issues relating to your vehicle including to remind you about service and MOT due dates. This is important to help ensure that you comply with legal requirements and maintain the quality of your vehicle. If you would prefer that we did not remind you of these dates, you can let us know anytime by contacting our Data Protection Officer.
We also rely on this processing ground to help us ensure we communicate with you about products and services, that you are most likely to be interested in, and in the way that you are most likely to want to communicate with us.
We have a recognised legitimate interests
We may process certain personal data on the basis of recognised legitimate interests. These interests might include, preventing or investigating crime, responding to an emergency situation, safeguarding vulnerable people or sharing personal information with another organisation so that they may fulfil their public task or official function
For how long do we retain your personal data?
Unless required to do so by law (e.g. for the purposes of preventing fraud or tax evasion), we do not retain personal data for longer than is necessary for the purposes for which we originally collected it – or, in the case of consent, until you withdraw your consent (unless there is a different purpose for processing the same data and this is not based on your consent).
We regularly review the personal data we hold and delete anything we no longer need. Information that does not need to be accessed regularly, but which still needs to be retained, is safely archived.
In general customer data may be retained for a period of up to 7 years. CCTV footage will be held for a maximum of 31 days. This retention period might be extended where it is being used as evidence in law enforcement or civil proceedings. Call recordings are retained for 31 days and any data collected through our data preference centre is stored for a maximum of 30 days.
Where we store your personal data
We do not routinely transfer your personal data outside of the UK or European Economic Area (“EEA”). However, the data that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA") by one of our suppliers. It may also be processed by staff operating outside the EEA who work for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
If we do send personal information overseas, we will make sure that appropriate safeguards are in place to ensure it is protected in accordance with UK data protection laws, such as ensuring transfers are based on adequacy decisions or putting in place contracts with the recipient containing terms providing adequate protection.
Please note that sending information over the internet is not completely secure and we cannot guarantee the security of your data while it is in transit. Any data you send is at your own risk. Please do not send sensitive personal data over the internet.
Your rights
You have a number of rights with respect to your personal information which we have explained in more detail below: If you would like more information about any of your rights, please contact us at: enquiries@lipscomb.co.uk
Our online data preference centre (www.lipscomb.co.uk/data-preferences/) helps you to exercise your data protection rights and control your personal information. It contains five separate forms, as set out below.
The right to access information we hold about you (subject access request)
You can ask to see any personal information that we hold, known as a “subject access request” by submitting the form on the “See your data” tab of our data preference centre. (www.lipscomb.co.uk/data-preferences/subject-access-request/ )
We will verify the identity of the individual making the access request and where we are unable to do so, we may contact you for further information or to provide evidence of your identity prior to actioning your request. If a third party, relative or representative is requesting the information on your behalf, we will verify their authority to act on your behalf and may again contact you to confirm their identity and gain your authorisation prior to actioning the subject access request. This is to protect your information and rights. We will normally respond within one month of receipt of the request. This period may be extended by two further months if necessary.
The right to transfer your personal data
By completing the form on the “transfer your data” tab of our data preference centre, you can ask us to provide your data to a third party. (www.lipscomb.co.uk/data-preferences/data-portability-request/ ) We will provide you or the third party with your personal data in a structured and commonly used machine-readable format.
The right to delete your data
You can ask us to delete the information we hold about you by completing the form on the “delete your data” tab of our data preference centre. (www.lipscomb.co.uk/data-preferences/data-erasure-request/ )
The right to rectify your data or restrict access to your personal data
You have the right to ask us to correct inaccurate or incomplete information we may hold about you or to restrict access to your personal data. We will try to keep your personal information up to date but rely on you telling us promptly if your name, address, telephone number or any other details change by completing the form on the “Change or Restrict your data” tab of our data preference centre.(https://www.lipscomb.co.uk/data-preferences/data-rectification-request/ )
The right to object to marketing
On the “marketing preferences” tab of our data preference centre, you can tell us how you would like us to send you marketing information or ask us to stop marketing to you entirely. (www.lipscomb.co.uk/data-preferences/marketing-preferences-update/)
Please be aware that some of these rights only apply in limited circumstances and therefore even if you wish to exercise them, we may not always be required to comply.
Cookies
A cookie is a small file which is placed on your device when you visit a website. Cookies are not programs and cannot harm your computer. You can choose to accept or decline cookies from our website.
We use cookies to enhance your experience on our website and to help us analyse data about how visitors are using our website.This helps us to improve our site for our customers.
We may set certain cookies without requesting your consent, including cookies used solely for statistical analysis, service improvement, or functionality enhancement. You may still disable these cookies through your browser settings.
For detailed information on the cookies we use and the purposes for which we use them please read our Cookie Policy.
Complaints
You are important to us and so is protecting your personal information. We take any complaints we receive from you about our use of your personal information very seriously and request that you bring any issues to our attention. You have a statutory right to raise a complaint if you are dissatisfied about the way we have handled your personal data. If you believe that we have failed to comply with our obligations under data protection laws, you may submit your complaint by
Email: enquiries@lipscomb.co.uk
Post: Data Protection Officer, Lipscomb Cars Ltd, Performance House, Forstal Road, Aylesford, Maidstone, Kent, ME20 7XA
We will acknowledge receipt of your complaint within 30 days. We will then investigate your concerns, which may involve seeking further information from you. When our investigation has concluded we will provide you with a written response explaining the outcome of your complaint.
If you remain dissatisfied, with our use of your personal data or our response to your complaint, then you have the right to complain to the UK’s data protection authority the Information Commissioner’s Office (ICO) at: www.ico.org.uk
Links to other websites
Our website may contain links to other websites of interest. If you follow a link to any of these websites, please note that we do not accept any responsibility or liability for these sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to our privacy policy
We keep our privacy policy under regular review to ensure that it properly reflects our use of personal information. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.This privacy policy was last updated on 27/05/2026