Fiat Chrysler Automobiles Service Advisor Reference Number - 0123445567567

Fiat Chrysler Automobiles Service Advisor

  • Location: Lipscomb Maidstone
  • Salary: From £23,000 per annum + benefits
  • Contract: Permanent
  • Hours: Full Time 8.00am – 6.00pm Mon – Friday (Saturday morning rota 8.30 -1.00pm)
  • Contact: Email to barry.wilson@lipscomb.co.uk
  • Date Posted: September 2021 Closing Date: Open

Lipscomb Maidstone is located just 2 minutes from J6 of the M20 at Aylesford in prestigious facilities serving Volvo and Fiat Chrysler Automobiles. Our FCA brand showroom and facility showcases the exciting range of Fiat, Abarth Alfa Romeo and Jeep Cars.

The successful applicant will be a confident relationship builder, able to influence and advise customers on minor technical and motor related issues whilst delivering a first-class service. They will be greeting customers in to the service department, have liaison with the Service Manager and support technicians in the workshop to chase work in progress, keeping customers informed, gaining authorisation and final handover.

They will take ownership of customer queries and resolve issues to deliver customer satisfaction, following the protocols set to achieve daily target objectives and the highest levels of customer retention.

Duties will include:

  • Receive incoming calls for service, repair and maintenance and handle department enquiries
  • Loading of workshop diaries and booking systems (Pinewood Pinnacle DMS)
  • Initiate service documentation, job card production, update of history files
  • Ensure customer awareness of all products and services available by professional presentation
  • Professionally sell additional products, services and repair work as appropriate to customers needs
  • Notify customer of progress, completion of work or any delay/problems encountered
  • Administration of vehicle warranty claims
  • Administer electronic vehicle health checks, on selling of advised work, preparation of estimates etc.
  • Handover and delivery of vehicles on completion

Skills and experience required:
Essential

  • Ability to communicate clearly with customers and prospects
  • Ability to sell incremental products and access further sales opportunities
  • Excellent listening and communication skills, able to interpret information and give feedback
  • Able to gain commitment to appointment bookings and upsell products when they arise
  • Able to work to set targets and objectives of the business

Desirable:

  • Vehicle or Technical knowledge would be a strong advantage in the successful applicant.

In return we offer excellent career opportunities, manufacturer and in-house training, 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes and eligibility to a car benefit scheme after 12 months employment.

Location Aylesford, Maidstone
Working Hours Full Time 8am-6pm Mon to Fri (Saturday Morning Rota 8.30am-1pm)
Benefits We offer excellent career opportunities, manufacturer and in-house training, 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes and eligibility to a car benefit scheme after 12 months em
Salary From £23,000 per annum + benefits
Closing Date 31/10/2021
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