Service Advisor

Location: Lipscomb Stellantis – Canterbury
Salary: £30,000–£32,500 per annum + Bonus + Benefits
Contract: Permanent, Full-Time
Hours: Monday to Friday, 8.00am–5.30pm, plus Saturday morning rota
Contact:mark.plummer@lipscomb.co.uk
Posted: September 2026
Closing Date: Pending

The Opportunity

This is a rare opportunity to take on an important role within one of the few remaining family-owned dealer groups.

Based at our modern and well-equipped Lipscomb Stellantis Canterbury facility, this newly available position offers you the opportunity to step into a key role within our Aftersales team and make a real and lasting impact.

Our site represents an exciting portfolio of Stellantis brands, including Fiat, Abarth, Fiat Professional, Jeep, and Alfa Romeo. This is an excellent opportunity to work across a diverse and dynamic range of manufacturers.

We are looking for a friendly, professional, and customer-focused Service Advisor to join our busy Aftersales team.

As a Service Advisor, you will be the main point of contact for customers visiting our Service Department, ensuring every customer receives an excellent experience from booking their vehicle in through to collection.

Key Responsibilities

• Welcoming customers and delivering exceptional customer service.
• Managing service, maintenance, and repair bookings.
• Liaising effectively with customers, Technicians and the Workshop team.
• Keeping customers informed of the progress of their vehicle throughout their visit.
• Clearly explaining service, maintenance and repair work.
• Preparing accurate estimates and obtaining customer authorisation for additional work.
• Reviewing and presenting Electronic Vehicle Health Checks (eVHCs), including videos and recommendations.
• Contacting customers regarding identified repairs, maintenance requirements and advisory work.
• Promoting relevant additional products and services where appropriate.
• Following up on declined or deferred work opportunities.
• Preparing invoices and processing customer payments.
• Handling customer queries and resolving concerns efficiently and professionally.
• Ensuring all administration and customer records are accurate and up to date.
• Supporting the achievement of departmental targets, customer satisfaction and retention.

About You

The ideal candidate will be an excellent communicator with a strong customer service focus and the ability to build positive relationships with customers and colleagues.

You will be well organised, confident working in a fast-paced environment and able to manage multiple tasks while maintaining a high level of attention to detail.

Previous experience as a Service Advisor or within the automotive industry would be desirable; however, full training and support can be provided for the right candidate.

Why Join Lipscomb?

This is an excellent opportunity to join a well-established, family-owned dealer group and develop your career within a supportive and professional environment.

If you are passionate about delivering exceptional customer service and enjoy working as part of a busy and successful team, we would love to hear from you.