Bodyshop & Smart Repair Consultant

• Lipscomb Maidstone (Volvo, Fiat, Abarth, Jeep & Alfa Romeo)
• Contract Type: Permanent, Full-Time
• Salary: From £27000 (Dependant on experience) plus monthly bonus scheme
• Hours: Monday to Friday 8.00am- 17.30pm Saturday morning rota 8.30-13.00

Lipscomb Maidstone is recruiting for a Bodyshop & Smart Repair Consultant to join the team to provide a professional and friendly service to our customers.

Headed up by our Aftersales Director, the best training and opportunities will be given. This is a fantastic opportunity to develop a career with our Bodyshop team. We are looking for a dynamic and self-motivated individual with experience in a customer centric role.

As a Bodyshop & Smart Repair Consultant for our Dealership & Bodyshop, you will provide a courteous, welcoming, and professional service as customer liaison both in person, via telephone and email. You will also be responsible for welcoming customers to the Dealership, you will ensure all visitors consistently receive a professional and courteous welcome. You will deal with incoming customer & insurance enquiries and make customer bookings.

Responsibilities:

• Provide regular communication to customers and insurers, keeping them informed of repair progress, additional work required or vehicle completion, ensuring the database and records are kept up to date.
• Ensure all estimates/works are managed and administered in line with our processes.
• Upsell of bodywork, smart repairs and alloy wheel repairs to customers as appropriate.
• Process invoices and ensure payment is received in full before vehicles are released.
• Liaise with internal aftersales colleagues to ensure effective communication and teamworking.
• Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.

Qualifications:

You must have previous experience in a similar customer facing role. Motor trade or Bodyshop experience, knowledge of body repairs & estimating systems is desirable but not essential. You will have strong customer service skills, focus, organisational skills and strong desire to exceed customers expectations. You will need to have a full clean driving licence.

Company Info:

Lipscomb Cars are a family run business and have dealerships in Maidstone conveniently located just 2 minutes from J6 of the M20 at Aylesford and at Chartham (A28) near Canterbury.

The rewards are great when working at Lipscomb. Alongside a generous basic salary & bonus scheme, together with 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.