Polestar Handover Specialist

• Location: Maidstone
• Salary: £30,000 OTE
• Contract: Permanent
• Hours: Full Time 8.30am – 5.30pm. Mon – Sat with a Lieu Day Weekly (5 Day Working Week)
• Contact: shaun.matthews@lipscomb.co.uk
• Date Posted: May 2025 Closing Date: Pending

We are launching a brand-new flagship Polestar Space showcasing the fantastic range of new and used Polestar all electric vehicles.

An exciting addition to our brand portfolio and a great opportunity to begin the journey with us and play an integral part in our launch phase.

Our official launch is set with our state-of-the-art showroom due to open Summer 2025.

A great brand needs great people

We are looking for a Handover Specialist who can take pride in bringing Polestar’s brand values to life, and ensure all customers enjoy the best possible test drive and handover experience. We are looking for dynamic and self-motivated individual with experience in a customer-centric role.

- with customer focus…..

You will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Polestar Cars, and the tenacity to continue to grow your skills and knowledge.

- and Team spirit!

You will need to form effective working relationships within both sales and after-sales departments as well as with customers. Our Team goal is to offer the highest level of customer satisfaction as possible in all areas.

Your role is to support customers and the sales team in the following areas:

• Providing customers with specific and relevant information about new and used Polestar Cars, accessories and merchandise whilst offering exceptional Polestar Cars product knowledge and insight.
• Planning and performing bespoke product test drives and presentations to customers on new and used cars.
• Supporting the planning and delivery of test drives at customer location of choice.
• Supporting the Handover Manager with retailer product displays and accessory merchandising.
• Planning and delivering customer handovers for new and used cars.
• Photography & Videography of New & Used cars once prepared for sale.

As a Handover Specialist, confident communication skills are key - face-to-face, on the phone and online.

If your application is successful, you will be enrolled on the Polestar training programme; designed to give you all the skills and knowledge needed to deliver the finest customer experience.

This will be a blend of product, systems, and process training including in house or instructor led courses at Polestar UK’s Training and Development Centre.

The rewards are great when working at Lipscomb. Alongside a generous basic salary, you will have the opportunity to join an exciting brand and drive some of the best all electric cars available.

Together with 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.