Service / Warranty Administrator
Location: Lipscomb Volvo Canterbury
Salary: £27,000 – £28,000 per annum + Benefits
Contract: Permanent, Full-Time
Hours: Monday to Friday, 8:30am – 5:00pm
Contact: tony.hudson@lipscomb.co.uk
Posted: September 2026
Closing Date: Open
This is a rare opportunity to take on an important role within one of the few remaining family-owned dealer groups. Based at our modern and well-equipped Canterbury Volvo facility, this newly available position has not previously been advertised — offering you the chance to step into a key role and make a real and lasting impact.
We are seeking a highly organised and detail-oriented Service / Warranty Administrator to support our busy aftersales department. You will play a crucial role in ensuring our processes are handled efficiently, accurately, and in line with Volvo manufacturer standards.
Key Responsibilities:
- Administer and process warranty claims in a timely and accurate manner
- Ensure all documentation meets manufacturer and audit requirements
- Liaise with service advisors, technicians, and Volvo brand requirements to resolve queries
- Monitor warranty submissions and follow up on outstanding claims
- Receive incoming booking calls for service and repair and handle customer queries
- Conduct customer pre-calls to confirm bookings, gather relevant information, and ensure a smooth service experience
- Maintain accurate records and ensure compliance with internal procedures
- Assist team with electronic Vehicle Health Check (eVHC) procedures.
- Support the service team with general administrative duties
About You:
- Previous experience in a service or warranty administration role (automotive preferred)
- Strong attention to detail and excellent organisational skills
- Ability to work independently and take ownership of processes
- Confident communicator with a proactive and professional approach
- Comfortable making outbound pre-calls to customers
- Familiarity with dealer management systems is advantageous
What We Offer:
- A unique opportunity to develop and grow within a key role
- Supportive working environment within a family-owned business
- Modern facilities and a professional team
- Competitive salary and benefits package
If you are looking for a role where you can take ownership, contribute to a close-knit team, and grow within a respected dealership group, we would love to hear from you.
